The process of having the necklace made should have been simple. They sent me a picture of a flower they had in mind for the daisy and I okayed it and they made it happen. When I received the necklace I was so disappointed. It looked nothing like I had in mind. I didn't want to put Benjamin's ashes into it. This was supposed to be something that I would want to wear every day, but I didn't even want to look at it. I could objectively look at it and see that it was a beautiful piece of jewelery, but it just wasn't what I imagined my necklace to look like. I knew that it was my fault; it did look just like the picture that I had okayed.
I decided to call the company and tell them that I just wasn't happy with it. I didn't know what they could do about it; if anything. I actually was that woman. The one that calls a company and actually starts crying. It was a tad humiliating, lol! Anyways, the man that I ended up talking to was actually part of the design team for it. I don't think he took offense when I told him that I wasn't happy with it. I think he understood. We discussed what about it I didn't like and what I would want changed. I told him I had found some images online of daisies that were more in line with what I was thinking about. He told me to send the necklace back to him and to email him the images that I liked. Then they would make me a new one. OMG! They would make me A BRAND NEW ONE!!! For no additional charge!!! They were also going to add a Citrine stone in the middle (November birth stone). FOR NO ADDITIONAL CHARGE!
I received my new necklace a few days before we went home for Christmas. I filled it the next day and have not taken it off since. I absolutely love it. And I love that part of my sweet baby boy is with me at all times. Day and night.
So if anyone is in the market for a piece of remembrance jewelery I cannot recommend this company more highly. The customer service they have is beyond fantastic. And their work (on both necklaces) is absolutely beautiful.
Its beautiful.
ReplyDelete